Terms and conditions Rental

Rental Campers.eu

On this page you find all information about the Campers.eu Rental Campers (Volkswagen California, Mercedes Marco Polo, Ford Nugget, Tourne Mobil

All Campers including:

  • Extension cable, connecting cable, water filling hose, wheel chocks, first aid kit, safety jackets
  • Awning
  • Insurance (own risk maximum € 1,000 per claim)
  • 1,750 kilometers per week free (extra kilometers € 0.22)


  • Parking of own passenger car
  • Chemical Toilet
  • Bike rack

General terms and conditions rental camper Campers.eu B.V.

If the renter reserves the motorhome via this website, then the renter needs to accept these terms and conditions, before the agreement between Campers.eu and the renter can be concluded.

Article 1. Definitions

1.1. In these general terms and conditions, the following terms are used in the following sense, unless explicitly stated otherwise or the context indicates otherwise:

a. Campers.eu: the user of these general terms and conditions: Campers.eu B.V. located at Energiestraat 6A in Naarden, registered with the Chamber of Commerce with number 76829650;

b. renter: the person who rents a motorhome from Campers.eu;

c. agreement: the lease agreement between Campers.eu and the tenant;

d. camper: the camper rented by the Campers.eu tenant;

e. driver: the natural person specified by the renter in writing or via the website as the driver of the motorhome;

Article 2. General

2.1. These terms and conditions apply to every agreement between Campers.eu and the tenant.

2.2. Campers.eu is not bound by its offer if there are printing, typing or programming errors on the website.

2.3. If the renter reserves the motorhome via this website, then the renter needs to accept these terms and conditions, before the agreement between Campers.eu and the renter can be concluded.

Article 3. Formation of the agreement

3.1. The agreement is concluded:

a. when the tenant and Campers.eu have signed the written agreement; or

b. when the tenant has gone through the entire reservation process via the website and has paid the down payment.

Payment must be made to bank account number

NL46 INGB 0008 8829 37 attn. Campers.eu B.V.

3.2. After the agreement has been concluded via the website and Campers.eu has received the down payment, Campers.eu will send the tenant a confirmation by email, unless Campers.eu cancels the reservation in accordance with article 4.1. As long as the tenant has not received this confirmation by email, the tenant can cancel the reservation free of charge.

Article 4. Cancellation of the reservation by Campers.eu

4.1. Campers.eu can cancel a reservation made through the website. In such a case, the tenant will not receive a confirmation email and the tenant will be notified by email as soon as possible after he has placed the reservation and the deposit will be refunded to the tenant.

4.2. Campers.eu is authorised to cancel the reservation, even after the tenant has confirmed the reservation, if there is force majeure. Force majeure is understood to include weather conditions that make it unwise to drive the camper or when there is a high chance that damage will occur to the camper when the camper is driven or when the camper reserved by the renter is destroyed and Campers.eu cannot provide a comparable motorhome.

4.3. If Campers.eu cancels the reservation due to force majeure, Campers.eu will refund the deposit to the tenant.

4.4. When canceling the reservation, Campers.eu is not liable for the damage that the tenant suffers as a result.

Article 5. Rental period

5.1. The rental period starts on Friday at 3:00pm. and ends on Friday on 10:00am. unless otherwise agreed. These times are stated in the agreement and / or the reservation. If the rental period is exceeded by a whole or part of a day, one day’s rent (1 / 7th part of the weekly rent) plus an additional fee of € 250.00 will be charged to the tenant. For each day that the renter returns the camper too late, the daily rent plus the additional fee of € 250.00 will be charged to the renter.

Article 6. Not being able to provide the camper 

6.1. If Campers.eu cannot provide the camper to the renter, for example because the previous renter did not return the camper in time, Campers.eu has the right to provide a similar camper to the renter. This comparable camper must be accepted by the tenant. If there is no comparable camper available, the tenant can only claim a refund for the lost days. In such a case, the tenant is not entitled to any form of compensation.

Article 7. Kilometers

7.1. 1,750 kilometers per week is included in the rental price, unless stated otherwise in the agreement or on the website. For the kilometers that the tenant has driven extra, € 0.22 incl. VAT per kilometer will be charged. For weekends, parts of a week or individual days, this is calculated pro rata.

Article 8. Insurance

8.1. The motorhome is All Risk insured, including passengers. There is an excess of € 1,000 per event, which is charged to the tenant in the event of damage. A green card is included with the motorhome. Damage caused by a burst tyre, window damage or damage due to hail or other weather conditions are borne by the tenant. These forms of unforeseen damage fall under the excess.

8.2. Damage not covered by the insurance caused by the fact that at the time of the accident the driver was under the influence of alcoholic beverages or any intoxicating or stimulating substance that he was not supposed to be able to drive the motorhome properly, is entirely at the expense of the tenant. The damage caused by unauthorised persons driving the camper is also at the expense of the tenant. Finally, damage to the interior is not covered by the insurance, so that repair and replacement costs are entirely at the expense of the tenant. Damage to the motorhome due to carelessness is never at the expense of Campers.eu.

Article 9. Deposit

9.1. The deposit per rental period is € 1,000. The deposit must be paid upon confirmation of the rental period. This deposit is, provided that the renter has fulfilled all his obligations towards Campers.eu, refunded to the renter’s account within 21 days after the renter has returned the camper, possibly withholding additional costs owed by the renter. If it appears that the deposit is not sufficient for the compensation of the damage to which Campers.eu is entitled in accordance with these general terms and conditions, the tenant will immediately pay the excess determined by Campers.eu above the deposit to Campers.eu. If necessary, a final statement will be prepared for specification.

9.2. No interest is paid on the deposit.

Article 10. Cancellation

10.1. Cancellation must be done via email. Campers.eu advises the tenant to take out travel and cancellation insurance.

10.2. The cancellation costs are:

a. if canceled 15 weeks or more before the start of the rental period: 100% return;

b. cancellation 6 weeks or more and less than 15 weeks before the start of the rental period: 50% of the deposit;

c. cancellation shorter than 6 weeks before the start of the rental period: 100% of the deposit.

10.3. Returning the motorhome earlier will not lead to a refund of the rental price (or part thereof).

Article 11. Identification

11.1. When booking, the renter and all drivers must provide personal identification with a valid passport and driver’s license. When making a reservation, the tenant agrees that his personal details may be verified.

Article 12. Payment

12.1. When reserving the Camper, the tenant can transfer the deposit of € 1,000 via bank. The tenant must pay the rent at the latest 1 week before the start of the rental period.

12.2. Payment must be made to bank account number

NL46 INGB 0008 8829 37 attn. Campers.eu B.V.

12.3. If the tenant does not pay on time, Campers.eu will send the tenant a reminder. If the tenant does not respond to this reminder, Campers.eu has the right to terminate the agreement and the cancellation costs as described in Article 10 will be charged to the tenant.

12.4. Any fines that Campers.eu will receive and that relate to the rental period in which the motorhome was available to the tenant, will be charged to the tenant afterwards through an invoice.

12.5. If the tenant fails to pay the amount he owes to Campers.eu in time, Campers.eu will send the tenant a reminder. If the tenant does not respond to the reminder, the tenant is in default. The tenant then owes statutory interest. The interest on the claimable amount will be calculated from the moment the tenant is in default until the moment of payment of the full amount. If, after a reminder and notice of default, the tenant continues not to pay the claim, Campers.eu may hand over the claim to a third party, in which case the tenant is required to pay all judicial and extrajudicial costs in addition to the total amount owed and the statutory interest costs, to the extent permitted by law.

Article 13. Repair and damage

13.1. When returning the camper must be in the same condition as when it was delivered.

13.2. Despite the fact that the campers.eu campers are well maintained, a defect or damage may occur.

13.3. The tenant may have necessary repairs carried out up to € 75.00. This must be done at an expert repair facility, preferably a dealer of the brand of the camper. For repairs that exceed this amount, you must always contact Campers.eu first

13.4. Damage to the interior, awning and possibly a bicycle rack is at the risk of the tenant, subject to normal wear and tear.

13.5. In the event of a collision, the local police must be called in and the European claim form must be completed. The tenant must also inform Campers.eu by telephone within 48 hours.

13.6. Damage and costs not covered by the insurance such as as a result of driving under the influence, being driven by unauthorized persons, seizure, drug transport, destruction of the interior, etc. are entirely at the expense of the tenant.

13.7. The renter is obliged to report the known damages and defects to Campers.eu during the journey and when returning the camper.

Article 14. Maintenance and damage to inventory

14.1. The camper is delivered with a full fuel tank, empty waste water tank and completely cleaned inside and out. At the end of the rental period the camper must be clean on the inside and an empty waste water tank and the camper must be returned with a full fuel tank. If this is not the case, the following will be deducted from the deposit:

a. an amount of up to € 200.00 for cleaning the inside

b. € 10.00 for refuelling the fuel tank + fuel costs.

14.2. If damage occurs to inventory or if parts are missing, only an identical copy may be purchased as a replacement or Campers.eu will charge the tenant for the purchase afterwards.

Article 15. Fuel

15.1. Consumption of fuel (diesel) is at the expense of the tenant. The renter receives the camper with a full fuel tank and the renter must also return the camper filled up.

Article 16. Consumption costs

16.1. There are no costs associated for AdBlue liquid.

Article 17. Driver

17.1. The driver must be at least 25 years and have a valid Dutch driver’s license for at least 5 years. Non-Dutch residents must be in possession of a valid international driver’s license that can be applied for in the country of origin. Driving license B is sufficient for driving the motorhome.

17.2. The motorhome may only be driven by the driver(s) specified by the renter. The tenant is responsible for traffic violations.

17.3. The driver must follow all instructions provided by Campers.eu when using the camper.

Article 18. Obligations of the tenant

18.1. If the renter is not the driver, then the renter must point the driver to these terms and conditions and ensure that the driver adheres to the terms and conditions.

18.2. The motorhome remains the property of Campers.eu at all times. The renter is not permitted to sublet the motorhome, offer it for sale, sell it, transfer it, encumber it or make it available to third parties.

18.3. The renter guarantees that he or the driver has such a physical and mental condition that is necessary for safe driving of the motorhome.

18.4. The renter is responsible for the goods and people he transports in the camper. It is explicitly not allowed to transport illegal goods, such as drugs, with the camper.

18.5. The motorhome must be used in accordance with the local laws and regulations.

18.6. If the tenant fails to comply with his obligations towards Campers.eu arising from the agreement, these general terms and conditions or the law, or does not do so in time or in full, the tenant must compensate Campers.eu for all damage and / or costs that Campers.eu suffers as a result.

Article 19. Instruction

19.1. When picking up the motorhome, the renter receives detailed instructions on how the motorhome and accessories work. This instruction is also available in writing in the motor home.

Article 20. Which countries may be visited

20.1. All European countries may be visited by motorhome except Macedonia, Bosnia, Albania, Israel, Iran, Belarus, Azerbaijan, Russia

It is not permitted to visit winter sports areas with the camper or to use the camper for winter sports purposes. Damage caused in winter sports areas or the use of the camper for winter sports purposes are at the expense of the tenant.

Article 21. Pets

21.1. Pets are not allowed without permission from Campers.eu. If a pet is used in the motorhome without permission, an amount of € 500.00 will be deducted from the deposit excluding the visible damage made by the pet.

Article 22. Smoking

22.1. Smoking is not allowed in the camper. When there has been smoked in the camper, an amount of € 1,000.00 will be deducted from the deposit.

Article 23. Parking

23.1. Leaving a car of the renter and / or driver on the Campers.eu site during the rental period is available for a fee. Campers.eu is not liable for any consequences that the parking of this vehicle entails (for example damage or theft).

Article 24. Liability

24.1. Campers.eu is not liable for any damage caused by temporary or unavailability of the reservation option, inaccessibility or removal of its website due to maintenance or otherwise.

24.2. Campers.eu cannot be held to compensate for any damage that is a direct or indirect consequence of:

an event that is in fact beyond its control and therefore cannot be attributed to its actions;

b. any act or omission of the renter or the driver.

24.4. Campers.eu is not liable for damage of any nature whatsoever, when Campers.eu has received incorrect and / or incomplete information provided by the tenant.

24.5. Campers.eu is furthermore never liable for personal, material and / or immaterial damage of the renter, driver or his travel group, caused by the use of the camper, mechanical malfunction and / or collision damage.

24.6. Campers.eu is never liable for indirect damage, including consequential damage, lost profit, lost savings and damage due to business interruption.

24.7. If Campers.eu should be liable for any damage, then the liability of Campers.eu is limited to the amount of the payment made by the insurer of Campers.eu. If in any case the insurer does not pay out or the damage is not covered by the insurance, then the liability of Campers.eu is limited to the rental amount.

24.8. The limitations of liability for direct damage included in these terms and conditions do not apply if the damage is due to intent or deliberate recklessness on the part of Campers.eu

Article 25. Processing of personal data

25.1. Campers.eu processes personal data in accordance with the Personal Data Protection Act.

25.2. Campers.eu is permitted to provide personal data to a third party:

a. if the renter and / or driver has given explicit permission for this;

b. in the context of a legal regulation or legal procedure;

c. to protect the rights or property of Campers.eu;

d. to prevent a crime or to protect state security;

e. suspected of fraud or other illegal activities;

f. it is necessary for the implementation of the agreement by Campers.eu

Article 26. Applicable law and competent court

26.1. Dutch law applies to every agreement between Campers.eu and the tenant.

26.2. All disputes regarding agreements between the tenant and Campers.eu are settled by the competent court in the Netherlands within whose jurisdiction the location of Campers.eu is located. The tenant has 1 month after Campers.eu has invoked this clause in writing against the tenant in order to choose the competent court according to the law for settling the dispute.

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